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ABOUT SHIPPING
All orders that are in stock will be shipped within 2 business days, with weekend orders being processed the following Monday.
Our standard shipping options are China Post and DHL. All orders are shipped from China, and you will receive an email with your tracking number once your order has left our warehouse.
If you choose to order from Amazon, Amazon will be responsible for arranging shipment soon.
WARRANTY
1\ 30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
2\ 6-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
3\ When does the warranty begin?
It begins the day you place your order.
4\ How do I claim the warranty?
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at [email protected]
5\ Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
CONSUMER PRIVACY POLICY STATEMENT
1\ We will treat all of your Personal Information as confidential. We will only disclose this information as required by law. We will keep your Personal Information on a secure server and we will fully comply with the law for Data Protection and consumer legislation, ensuring we are fully up to date and compliant with any new legislation.
2\ In order to serve you most efficiently, reputable third-party banking (including PayPal, Shopify, and Mailchimp) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organizations are under strict obligation to keep your personal information private.
3\ We may also collect, and our third-party providers of content may collect, information about where you are on the internet, your browser type, the country, and telephone area code where your computer is located, the pages of the website that were viewed during your visit and any search items that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
4\ The reason that we monitor our website and capture this information is to improve your shopping experience, enabling us to handle your order, process deliveries, make you aware of exciting offers and promotions and ensure that we can continue to provide a great online shopping experience to our customers.
5\ If you have subscribed to our mailing list, and wish to no longer receive news on our new products and promotions, you may unsubscribe through the links in any of our emails, or by contacting us at any time.
6\ We confirm that any Personal Information that you provide to us and any User Information from which we can identify you is held in accordance with the registration we have with the Data Commissioner’s Office.